Xiaomi is considering introducing an unprecedented warranty for its upcoming devices Redmi Note 14 series smartphonesAccording to Wang Teng, General Manager of Redmi, the company could offer a water damage coverage, defying the industry standard that currently excludes such damages from manufacturers' warranties.
Xiaomi: Waterproof Smartphone Guarantee in Upcoming Devices
Xiaomi's move comes at a time when the debate over the discrepancy between advertising for waterproof phones and actual warranty conditions is more heated than ever. The recent lawsuit filed against Apple highlighted how, despite the devices being marketed as water resistant, the damage resulting from immersion are generally not covered by the warranty.
Wang Teng pointed out that while IP68-certified phones offer some protection against water, their design is not intended for prolonged immersion or for extreme conditions. However, including water damage in the warranty could be a significant step forward for Xiaomi, setting it apart from the competition and giving consumers greater peace of mind.
However, implementing such a guarantee could pose significant challenges for Xiaomi. First, the company would have to establish clear criteria to determine if damage is actually caused by water and if it falls under the warranty. Additionally, it may be necessary toInvest in specialized repair centers and qualified personnel to handle these types of requests.
Another important consideration is the cost impact on consumers. Offering a more comprehensive warranty could result in a Xiaomi device price increase, making it more difficult for the company to maintain its leading position in the mid-range smartphone market.
In short, the solution is feasible but carries risks both by the manufacturing company and by the user. Without a doubt, if the company chose to do so, it would score not one but many points in its favor. However, a doubt remains: is it really worth paying more for a similar certification or guarantee?
