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Xiaomi compensates user for a "poor smartphone"

October 26, 2020

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We take a break from the news concerning MIUI, leaks and upcoming releases. Today we are talking about an event that happened in India and which sees our company, or rather the after-sales customer care. What happened? In a nutshell, a user bought one some time ago Xiaomi smartphone who has had some problems; after going through several ups and downs, the same Indian user decided to contact the competent authorities for "Denounce" the incompetence of the assistance center which, immediately after, have decreed a compensation of 10.000 Indian rupees. Let's see the details.

Xiaomi does not live up to expectations: a "poor smartphone" has cost the company dearly due to customer care poco adequate

The story takes place in India, precisely a Mumbai, Maharashtra. There Bandra Consumer Redressal Commission, a sort of guarantor for disputes, has warmly invited the Chinese telephony giant to compensate a user after he has contacted the assistance center for the repair of his smartphone. The device in question is a Redmi 2 Prime, smartphone of a certain age: in fact the story lasted for 5 long years since the release of the device dates back to 2015. Once the smartphone was purchased for 6.999 rupees, the user noticed problems with overheating and promptly brought the Redmi for assistance.

The service originally promised a repair within two days, then extended to five and finally seven. One week turned into two months and a half and obviously the user has decided to contact the guarantor for the above disputes for compensation. The court decided not only that the company should have pay back the 6.999 rupees of the smartphone purchase, but also an additional 10.000 rupees as compensation. At the end of the fair it turned out that the Redmi 2 Prime was one "poor smartphone"And defective since leaving the factory but still the commission stated that Xiaomi and its service center "they deliberately failed"and "neglected”To appear in court.