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Xiaomi smartphones purchased on GearBest and Banggood will have a 24-month Europe warranty

Up to now we are used to putting the official guarantee in the background when we try to make a purchase on international stores, relative to the products of the Xiaomi brand, with the logic that the savings in place are certainly more advantageous than the expenses we would have incurred in a physical store (Mi Store) or through an e-commerce agreement, considering the good reputation that Lei Jun's company brings with it.

All this, however, could fail today, because from today getting a smartphone directly from China also includes the right to the official European guarantee. Let's try to explain ourselves better by introducing the concept of a cross-border model, that is, the type of device that is linked to a specific geographical territory. This means that the national guarantee is valid for the device in question but the European one.

warranty

Xiaomi smartphones purchased on GearBest and Banggood will have a 24-month Europe warranty

You are therefore wondering how to understand if the smartphone you have in your hands meets the cross-border requirements: to do this you must first find the IMEI 1 code (assuming that it is a Dual SIM device), which you can find on the sales package or alternatively by typing the code * # 06 # directly from the dialer of your phone. Now you just have to go to the official Xiaomi portal (here the link) to verify the authenticity of the product, enter the IMEI code in the appropriate window and then enter the captcha required to obtain a screen of this type:

Attention, because it is not said that you get the word CB next to the Deivery Address item, as the model in your possession may not belong to the cross-border category, but for example it could be a purely Chinese import device, as in the example below reported.

Having said that, the verification procedure applies to all Xiaomi, Redmi and POCO brand smartphones while at the moment we have no way of having certainties about the BlackShark brand. But from third-party stores like Gearbest and Banggood we can also buy all the gadgets that populate the ecosystem in Mi Home, so it is legitimate to wonder if these too could take advantage of the possible European guarantee. Well, unfortunately the answer is NO, since we do not have an IMEI code available and therefore it is not possible to check its nature.

warranty

Furthermore, at the moment there is no method to know in advance if the device we are going to buy from these stores is a cross-border type, but probably in the future it will be the same stores that provide indications to the public, in order to encourage sales. of the case, often denied just for a nebulous guarantee. However, to give a basic guideline, following the reports available on the net, it seems that almost all Global smartphone stocks are cross-border.

Let's be clear, we of the staff cannot guarantee for the stores, which could indicate the product from a certain origin which could prove to be untrue, therefore the advice is to check the IMEI available from the sales package, before opening it and in case of problems contact the store for clarification. So recapitolndo, it is certainly to be excluded that a smartphone is of the cross-border type if it is called with the China branch while it is almost certain that it is, if the wording is Global, a tag that often accompanies the adverts that you can find on the various stores like Gearbest and Banggood.

warranty

But how does the European guarantee work? A distinction must be made between officially European and cross-border devices, since although they both have a 24-month warranty, only the former can be returned directly to the shop where they were purchased to be sent for assistance. In the case of cross-border devices, however, everything is managed online continuing as follows.

Xiaomi support should be contacted by phone at the number 800690921, communicating to them the IMEI and confirming the validity of the guarantee. After that you will have to contact the support email ([Email protected]), to which you will provide name, surname, address, telephone number, email, IMEI, brief description of the problem and proof of purchase, generally the receipt provided by the store from which you purchased the defective device. In the event that the damage covered by the guarantee is confirmed, Xiaomi will organize the collection at home by courier, as will the return of the repaired phone.

-43% Xiaomi smartphones purchased on GearBest and Banggood will have a 24-month Europe warranty
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Nerd, Geek, Netizen, terms that do not belong to me. Simply myself, technology lover and provocative as Xiaomi does with his products. High quality at fair prices, a real provocation for the other most famous brands.

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marcoesse Mi9T (CB CrossBorder)
marcoesse Mi9T (CB CrossBorder)
2 months ago

yes, I confirm! it was so for my Mi9T purchase GearBest July 2019, CB CrossBorder arrived, and I add that many other Mi9T and Mi9TPro users with acq. from GB and Bang. CB arrived, all were confirmed with warranty assistance in Italy. But Attanzione !! there is another thing to do, which turns out to be indispensable, the device must be activated (in our case) in Italy so that it "transforms" into Local Italy, at this point Xiaomi Italia assistance, will deal with it via n .green. The activation operation in Italy should be normal, but better specify it. If, for some "strange" reason,... Read the rest »

marcoesse Mi9T (CB CrossBorder)
marcoesse Mi9T (CB CrossBorder)
2 months ago

my Mi9T, July 2019, GearBest, CB CrossBorder

Screenshot_2020-05-26-16-47-57-184_com.opera.browser.beta.jpg
marcoesse Mi9T (CB CrossBorder)
marcoesse Mi9T (CB CrossBorder)
2 months ago

nothing!! 😉

tome
tome
2 months ago

With such a lean and immediate procedure, it is better to buy from stores that do not provide it in exchange for better prices: At least you don't waste time trying.

Simone Rodriguez
2 months ago
Reply to tome

Let's say Amazon remains the TOP as a guarantee. The news is still important and when you can have the certainty of the "cross border" label at the origin (before buying) we will have competitive prices and an official guarantee.

We will continue to follow the evolution of this "novelty" and will keep you updated

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