Up to now we are used to putting the official guarantee in the background when we try to make a purchase on international stores, relative to the products of the Xiaomi brand, with the logic that the savings in place are certainly more advantageous than the expenses we would have incurred in a physical store (Mi Store) or through an e-commerce agreement, considering the good reputation that Lei Jun's company brings with it.
All this, however, could be lost today, because from today getting a smartphone directly from China also includes the right to the official European guarantee. Let's try to explain ourselves better by introducing the concept of cross-border model, that is the type of device that is linked to a specific geographic territory. This means that the national guarantee is not valid for the device in question, but rather the European one.
Xiaomi smartphones purchased on GearBest and Banggood will have a 24-month Europe warranty
You are therefore wondering how to understand if the smartphone you have in your hands meets the cross-border requirements: to do this you must first find the IMEI 1 code (assuming that it is a Dual SIM device), which you can find on the sales package or alternatively by typing the code * # 06 # directly from the dialer of your phone. Now you just have to go to the official Xiaomi portal (here the link) to verify the authenticity of the product, enter the IMEI code in the appropriate window and then enter the captcha required to obtain a screen of this type:
Attention, because it is not said that you get the word CB next to the Deivery Address item, as the model in your possession may not belong to the cross-border category, but for example it could be a purely Chinese import device, as in the example below reported.
Having said that, the verification procedure applies to all Xiaomi, Redmi and POCO brand smartphones while at the moment we have no way of having certainties about the BlackShark brand. But from third-party stores like Gearbest and Banggood we can also buy all the gadgets that populate the ecosystem in Mi Home, so it is legitimate to wonder if these too could take advantage of the possible European guarantee. Well, unfortunately the answer is NO, since we do not have an IMEI code available and therefore it is not possible to check its nature.
Furthermore, at the moment there is no method to know in advance if the device we are going to buy from these stores is a cross-border type, but probably in the future it will be the same stores that provide indications to the public, in order to encourage sales. of the case, often denied just for a nebulous guarantee. To give a basic guideline, however, following the reports available on the net, it seems that almost all Global smartphone stocks are cross-border.
Let's be clear, we of the staff cannot guarantee for the stores, which could indicate the product from a certain origin which could prove to be untrue, therefore the advice is to check the IMEI available from the sales package, before opening it and in case of problems contact the store for clarification. So recapitolndo, it is certainly to be excluded that a smartphone is of the cross-border type if it is called with the China branch while it is almost certain that it is, if the wording is Global, a tag that often accompanies the adverts that you can find on the various stores like Gearbest and Banggood.
But how does the European guarantee work? A distinction must be made between an officially European and cross-border device, as although they both enjoy a 24-month warranty, only the former can be returned directly to the store where they were purchased to be sent for assistance. In the case of cross-border devices, however, everything is managed online by continuing as follows.
Xiaomi support should be contacted by phone at the number 800690921, communicating to them the IMEI and confirming the validity of the guarantee. After that you will have to contact the support email ([email protected]), to which you will provide name, surname, address, telephone number, email, IMEI, brief description of the problem and proof of purchase, generally the receipt provided by the store from which you purchased the defective device. In the event that the damage covered by the guarantee is confirmed, Xiaomi will organize the collection at home by courier, as will the return of the repaired phone.