La digitization it is now a fixed point of the bureaucracy, and thank goodness I would say. Every aspect that involves the release of a piece of paper is intended to release at most one email. Until poco time ago, to manage their own SIMs., users and operators had to navigate through sometimes cumbersome and certainly anchored processes paper management or semi-digital of documents. But now things are about to change based on how much communicates AGCOM.
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Simplification of SIM activation and release
September 27, 2023 marked a turning point: the Commission for Infrastructure and Networks of AGCOM has sanctioned a significant change in the procedures for activating and managing SIM cards. The decision to allow the use of SPID, CIE and CNS (Law 11 September 2020, n.120) for identity verification during SIM activation or change processes.
The same applies to the mobile number portability (or MNP). This represents a tangible advancement towards a more digitalized and secure era in managing your telephone credentials.
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What changes for users
The aforementioned digital tools ensure an authentication accurate of all the information necessary for the digital identification of the applicant, presenting itself as an efficient and modern alternative to the traditional acquisition of identity documents.
Not only that: this digitalisation, by moving the entire procedure into a secure virtual environment, precludes opportunities for fraud which exploit the lack of security in traditional physical and digital channels.
What changes for operators
For operators, this change represents a challenge and an opportunity. They are called to modify and update the agreement for the application of the rules relating to mobile number portability, while ensuring that the user journey is as simple and secure as possible. All this with the aim of preventing phenomena such as SIM swapping, without forgetting to guarantee a satisfactory user experience free from bureaucratic obstacles.
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