Competition in online commerce is fiercer than ever with Amazon e Temu (among many) who always offer their best. Each platform seeks to outdo the others through innovations and improvements. eBay, one of the e-commerce giants, recently took a step in this direction. eBay introduced a new AI-powered tool that could dramatically change the way sellers interact with the platform. But what does all of this mean for sellers and buyers?
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eBay and AI: how to make life easier for sellers
eBay has always tried to make sellers' lives as easy as possible. With the new AI-powered tool, the platform is taking this mission to a new level. Now, a seller can upload a simple photo of the product and the AI will take care of generating all the other essential details: from the product title to its description, from the category in which to insert it to the key information that a buyer could look for. This function (second TechCrunch) Is currently only available for iOS users, but eBay has already announced that it will be extended to Android users in the next weeks. This could be a huge benefit for novice sellers, who often find creating listings a complicated and time-consuming process.
The importance of consistency and quality in your listings
Anyone who has ever shopped on eBay knows that the quality of listings can vary greatly. Some are detailed and well written, while others are vague or contain errors. The introduction of AI into listings aims to standardize quality, making item information more consistent and complete. This will not only help sellers create more effective listings, but it will also make it easier for buyers to find exactly what they are looking for. Furthermore, this it will help buyers to have confidence in a buying/selling system that is not always attractive: it's one thing to buy from Amazon which, for the most part, sells new products; It's one thing to buy from eBay where private individuals sell used goods.
Previous eBay experiences: risk or not?
eBay is not new to the world of artificial intelligence. The platform had already introduced a simpler version of this tool, which generated product descriptions based on details provided by sellers. However, not all the feedback was positive. Some vendors complained that the auto-generated text was often generic or even misleading. eBay appears to have taken these criticisms to heart and has worked to improve the quality of the AI-generated text, although it remains to be seen how this new version will be received.
