Good morning guys,
this is one of those articles I DO NOT like to write but that might be useful to most.
You have ever received an expedition with the trapped content or obviously damaged? Here's how to do it to avoid problems and resolve the issue in as little as possible.
They have been 2 years in the industry and will have seen hundreds of phones, accessories, parcels, packages, envelopes and bags coming from the offices of Smartylife.net.
In two years I have never received damaged goods or just terminated theft.
Unfortunately, however, there are things that happen (though they should not).
In the quantity we are talking about more unique than rare events but when it happens it is always a blow to the heart.
Now I will explain what you need to do to avoid or tackle this bad thing at best.
1. Premise
Most of the devices that come from China are tested / verified / updated before shipping. You understand the inconvenience and costs of having to send the brand new phone back for assistance. For this reason we try to minimize these cases by testing the phones at least-worst BEFORE shipping. This is the main reason why phones are often delivered with the box no longer sealed.
In addition to this, it often happens that the courier or the customs of origin and destination open the packages to check the actual contents. Other hands then that handle our beloved smartphone on the way.
2. The tragedy
The most unique and rare events (in 2 6 episodes everywhere) show us that the disadvantage, though very rare, is around the corner.
Dishonest employees of the reference courier or a clumsy action during customs control could lead to two distinct scenarios:
- Receive your smartphone box WITHOUT its contents (Theft)
- Receive the device conspicuously damaged even if correctly inserted in the original box among other intact.
Both situations are to say the least poco disconcerting.
Although I have never happened I can put myself in the shoes of those who have waited for the new jewel counting the minutes waiting for the DHL man to ring the bell and then sink into disrepute by probing the offense.
3. Prevention and action
Unfortunately, despite all our commitment some things are hardly foreseeable or avoidable.
While stuffing the packs of scotch tape and wrapping everything in DHL envelopes, if the dishonest person on duty were to spot our package or a clumsy customs employee decided to stop our shipment, the damage could be inevitable.
But there is something we can do to shrug our shoulders.
ALWAYS OPEN THE PACK AT YOUR CORRIER BEFORE YOU RECEIVE THE RECEIVE AND RECOGNIZE IMMEDIATELY THE PROBLEM AT THE CORRIERE AND ON THE DHL WEBSITE
In case of anomalies, we will be able to immediately report the matter to the host without signing the receipt.
Someone might say: "Why never? So I paid with PayPal! They refund me!"
Unfortunately, this is not automatic.
As we may find ourselves in dishonest / maladies during the trip of our phone, the dishonest / muddle might conceal itself as the recipient.
It would be too easy for a "crafty" to open a PayPal dispute by saying that he has received an empty or already damaged package even though it is not true.
For this reason, PayPal often receives a good response from the courier, which, as proof of its efficiency, presents the weight of the parcel at the time of acceptance (indicating that the phone was present at the time of acceptance) and indicates that the receiver has signed the correct and complete reception of the shipment.
For that reason, I repeat it because it is FUNDAMENTAL:
ALWAYS OPEN THE PACK AT YOUR CORRIER BEFORE YOU RECEIVE THE RECEIVE AND RECOGNIZE IMMEDIATELY THE PROBLEM AT THE CORRIERE AND ON THE DHL WEBSITE
4. Patience
In the event of such a thing, immediate customer reporting will serve to open a refund policy to DHL who is responsible for the shipment until it is delivered.
Obviously, if you have purchased on Smartylife.net, it is necessary to send an email with the precise description of the crime well accompanied by high resolution photos of the packaging and any damaged phone to [email protected]
Typically, when 2-4gg opens the business, the matter is unlocked and the bad customer can decide to receive a new phone or refund the amount of money spent without even disturbing PayPal.
Precautions are never "comfortable" and I am aware that it may not be easy to be found at home, to stop the courier, to take the time to open the package in his presence, etc. but the peace of mind of having everything under control whatever happens sometimes is priceless.
Hoping that this article should never serve you I wish you a good night ... and good smartphones are safe at all !!
via | Sm @ rty
