On the occasion of its tenth birthday, the brand has decided to aim very high by presenting two gems: it is Redmi K30 Ultra e Xiaomi mi 10 ultra. We will not dwell on the specifications of these two devices as they have been treated in abundance. But let's see a a strange and somewhat unfortunate fact which saw the new generation Mi 10 as the protagonist. The day after its release, a large amount of negative reviews has popped up on the official Jingdong store (JD.com). Tastes are tastes, sure, but the reviews turned out to be false and defamatory.
An unfortunate fact that concerned Xiaomi Mi 10 Ultra: a rain of false and negative reviews in the aftermath of its presentation on the JD.com site
A smartphone can like it or not, that's clear. And the reviews on the portals E-commerce they exist precisely to give their opinion on the quality of the product as well as on the buying experience. A very interesting problem, however, occurred with the after-sales service of My 10 Ultra since on the Chinese platform Jingdong, one of the largest in China, there have been numerous negative feedbacks from users. Usually the approval rating of Xiaomi products is 99% or 100%. The upper floors however, seeing a approval rating of 96%, they went to look at the reviews and found that a "boycott".
-
- A one-star review: complaints about the temperature of the device
-
- This other review complains of a lot of problems and bugs
The examples of negative reviews that we bring you above are two of many. In particular, the one on the left refers to a problem related to device temperature. The user, after using the smartphone for a week, came across one maximum temperature of 50 ° C and in about one ten crashes; in addition to this the battery consumption was excessively high and in about two hours it went out. There is something wrong: how did he use the smartphone for a week if he had gone out the day before?
The second review instead complains of several problems: the display resolution is poor as well as the battery life is short. After using the smartphone (here too) for a week, i lag they were the only thing noticed. The camera also shoots Photos poco clear , 120W charging does not work properly. As with the previous case, you will understand that this is not a truthful review.
After viewing these reviews, legal action was taken. The general manager of the Xiaomi group is responsible for customer relations Xu Jieyun approached the business unit dealing with this type of dispute, in order to resolve the matter. Many users on Weibo have claimed that this is not is that a way to get talked about; many others instead support the company and claim it is one move by competitors to discredit the colossus. It is not up to us to say what lies beneath, but without a doubt if the other plans of the company, in the coming days, do not raise a fuss then it means that this controversy it was not an "unfair" move of Xiaomi to make people talk about themselves.
However, there is another very important fact: the first 10.000 units of Mi 10 Ultra were sold at full price with the promise that a cover would also come along with the device. Unfortunately, this did not happen: the request was so fast that the brand was unable to keep its promise. Another part of users claims that the negative reviews are from these users who have not received the cover included in the price.
Through | Techsina
