Although it is now in the process of standardization, we believe it is necessary to clarify once again the situation of the shipment to London's customs.
Blocks of shipments to London
Due to increased controls in the HUB in London, due mainly to recent terrorist attacks, the customs clearance process produced several delays and in some cases the actual blocks (orders shipped from 28 August to September 6).
It is clear that GearBest has no responsibility for the incident and above all has no power to magically unlock the situation. He has done and is doing everything possible to speed up the procedure by working with the London authorities but the procedure has his own time and can not do any more. We can only be patient.
We understand your frustration and impatience (we also have blocked shipments) but we're sorry to hear that many of you, completely misrepresenting the cause of the incident, have proceeded with the redemption requests through PayPal. Your parcels will come the same and GearBest will unjustly suffer a serious economic damage.
I am part of that generation that to have a Xiaomi had to rely on contacts (friend, friend, friend ...) in China. It was an undoubtedly complicated September but we have to be honest, recognizing that GearBest has used us well (good prices, fast shipping and more than discreet assistance) and a bit of credit and patience I feel I have to have it complicated at this time.
New modes for ItalyExpress
In order to avoid further redemption requests and to cope with these slowdowns that remain at London's HUB, GearBest has decided to limit the expedition of ItalyExpress which will no longer be available for parcels under 2Kg excluding smartphones, tablets and other devices worth. Also, customs clearance will change and delivery times will pass from the current 5-15 days to 8-18 days (realistically 15 days compared to the 10 we were used to)
The situation is normalizing he last orders were delivered in the usual times. We very much hope that it is a temporary situation, but above all not worse. If GearBest as an extreme gesture decides to remove this type of shipping, we would all be damaged.
I still remind you that GearBest as a business policy may decide to refuse future purchases to anyone who has converted a dispute with PayPal in complaint.
