Often we find users who, despite the VADEMECUM FOR PURCHASES, they still have doubts about what shipping shipment uses and delivery times from Gearbest.
SHIPPING TO CHOOSE AND WHICH FEATURES HAS
As we specify on each post, the shipment to choose is the "Italy Express" that you can find, depending on the shipping warehouse, under "Priority Line" or "Standard Shipping". Recently, Italy Express has been uniforming in all warehouses under "Prioriy Line".
Italy Express guarantees a delivery within 15 working days from the time of SHIPPING of the article (hardly exceeds the 10 days).
You do not have to confuse them SHIPPING e DATE OF ORDER: in the 90% of cases, GEARBEST Send the day after you receive the payment (always keep in mind the time zone). However, it may happen that the timing is longer. When you buy, always check the time range at which the item could be shipped. Please note that normally the first reported will be on the day of dispatch.
To check the exact shipping date go to your GB page, order section, and from there you can see the updated status
If you spent the 15 business days you have not yet received your parcel, open a ticket to Gearbest (No Mail, No Chat, No Messages) and ask for delays on the delay or refund.
The PayPal complaint use it as a last resort, but you will see that there will be no need. If you open an "unjustified" dispute against GEARBEST, you will be put on their blacklist and you will no longer be able to purchase via PayPal, but only with direct transfer payments.
TRACKING
Another important aspect of course is tracking; for a few months this part, unfortunately, can not get a real-time tracking of our purchase. Often it happens that the parcel is still in China and we get Bartolini's sms for delivery. The most trusted sites to verify the status of the shipment are as follows:
We remind you that to date, the intermediate passage for delivery is London. Then: China-London-Italy. If tracking updates up to London, be aware that it can stay on average from 2 to 5 business days, after which it will be sent to Italy and the day after you deliver it.
![[Guide] Gearbest Shipments, tracking and timing.](https://www.xiaomitoday.it/wp-content/uploads/thumbs_dir/SAVE_20170817_232107-qme2sqywtgl1x274k9dda72phtnpdpau4y2y5oo5z0.jpeg)
![[Guide] Gearbest Shipments, tracking and timing.](https://www.xiaomitoday.it/wp-content/uploads/thumbs_dir/image10-1-qme2sqywtgl1x274k9dda72phtnpdpau4y2y5oo5z0.jpg)
Hi, you talked about a GB Blacklist in the case of blocking the payment via PP. Unfortunately I have stumbled into this situation because their assistance is slow and not very efficient.
I have tried to change PP account, credit card and GB account but I am stuck. Is there a way to unblock the situation? I will absolutely never pay by WU or bank transfer. Thanks in advance.
Hi, I have the same problem as you! but what did you do to run into this situation? Because I did not understand what he did wrong to enter the blacklist of gb ... I ask for an explanation via ticket and they don't tell me anything except that I have to pay with WU (with the cabbage I pay with WU)
Do you have telegram? if yes, contact me @leonardoferraro so we keep in touch there
Open a ticket and explain your reasons
Unfortunately, I have already opened about ten live chat, tickets and support via Facebook. The answer is always “there is no blacBlack”, “pay with WU or bank transfer”, “PP contacts”. I'll have to give up until I change my bank, address and email address.
Guys, I need to ask you for advice.
I ordered a package on October 27 from gearbest with italy express then in Italy delivered by bartolini.
The parcel has not arrived yet.
Gearbest saw the situation confirmed that the package could be lost and says it has issued a refund.
My question is if the package were to arrive as I must behave as I received the refund ??? do I still have to pick it up?
I do not know how to behave, what would you do?
thank you
Same situation as you, but they never talked to me about a refund. I opened several tickets but they always tell me the same thing: “the package is stopped in London. You have to wait "...
I paid for the product at the end of October. How do I behave? Who should I contact? By opening tickets, they copy and paste… Bho! I do not know how to do
In fact, I also contacted him three or four times, always receiving the usual answers you say. At some point they were the ones who contacted me just because they wanted to make sure that the package had arrived. Which seemed strange to me because since it is a tracked package, it makes me think that they don't have a complete track. Okay, in any case, I took advantage of the fact that they were the ones who contacted me to reiterate that the package was still somewhere and that with the tracking code provided it was not possible to verify anything.... Read the rest »
Insists, as in the case of Marco, if the maximum time frames have been exceeded, they will reimburse you
Let's say that the correctness would be that in case you arrive you should return the refund but in your case you have really waited so much and I think there is nothing wrong with keeping both the package and the refund. In any case, I think GearBest does not expect to see the phone come back.
If you really want to feel comfortable ask them
Hi Simone, thanks for your reply. Will update. I asked them what to do in case the package arrives in the next days or months. Remember that 31 business days have passed and at least 44 calendar days since their shipment. They told me to refuse the package because they have already repaid me. In fact there is what, but I do not know, I waited until now and if it were to arrive before Christmas, since my purchase was for a gift, I would accept it anyway and then maybe in retrospect look for a solution with... Read the rest »
Often bought on Gearbest also thanks to you.
For some time I have known this new “EU Express” shipment which can also be seen in the screenshots above.
How does it work?
I think it's like Italy Express just paying a little bit more half the time but I do not find any info anywhere.
Thank you.
PS: 20 I ordered the RN4, the 22 is off and Monday 30 will be delivered (barton SMS). I would say very well that the ITxxx start code was never traceable.
From what GearBest told us for EUexpress there is a small risk of paying customs.
With regard to IT tracking on Bartolini, it has always been traceable by entering it as the "Customer ID", obviously only after taking charge of BRT.
Does it also work on "Shipment number" for you?
Actually with the IT code on the customer neck ID I can track it but on gearbest they give as a site to track faryaa but it doesn't find anything. Bartolini sent me an SMS with a single digit code saying there was a package for me. The important thing is that it is punctual. Now I'm waiting for a package I ordered (Redmi 4A taken at 76 € thanks to you) that was supposed to leave with Italy Express (there is also written in the order info) but it started as untraceable. The order is dated 30 September but started on 6 October. They told me that under $ 100... Read the rest »
With the code that Bartolini sends you with the SMS you can obviously trace it, I was referring to even before the SMS.
If they are wrong, be sure to refund any fees. In any case, open a ticket to make it present.
The ticket is already open.
They say they will repay customs up to a maximum of $ 40.
I also hope in a refund for delay and non-traceability.
in the 40 $ you are wide, quiet. When it comes to you (late) asking for points, you'll see that they will settle for you
yes, but what is the minimum cost to avoid paying for shipping with Italy Express?
it depends on the offer, not always on the minimum amount